Self-Reliance Of Ralph Waldo Emerson - Free Essay Example

Sample details Pages: 2 Words: 575 Downloads: 1 Date added: 2019/08/16 Category Literature Essay Level High school Topics: Self Reliance Essay Did you like this example? Nothing is at last sacred but the integrity of your own mind Emerson was a widely known man who established himself as an intellectual and philosophical writer who advocated for social reforms. He was a spokesman who believed that the only thing keeping a person from reaching their full potential was a distorted perception of reality and longing to conform with societys standards. By using intellectual diction to strongly convey his argument to the people, Emerson effectively demonstrates an inimical environment in hopes that people will resist conformity and rely upon themselves. Don’t waste time! Our writers will create an original "Self-Reliance Of Ralph Waldo Emerson" essay for you Create order Emerson uses subtle devices in order to display to the people as a whole, that they should trust their own intuition and reject the standards built up by society. In doing so, Emerson is able to express his true feelings. At the end of the day you are your own person and by being anyone but yourself is only going to hold you back from success in the future. In the metaphor, envy is ignorance; that imitation is suicide; that he must take himself for better, for worse. Emerson obligates society to recognize that every individual person is unique. By envying someone elses qualities it causes the downfall of your self destruction. Consequently, the quality of being ignorant enables the mind to lack knowledge and destroys the exhilaration and meaning to your life. In Self Reliance Emerson utilizes word choice to his advantage. He alludes to the fact that, society is a joint-stock company. This quote indicates how people are brought together by different aspects of life like traditions or customs. In a place like this, society has the ability to suppress individuality due to a fear of change. Society can be quick to criticize and uses this instilled fear to enslave the people to its expectations. By having individualism, it brings about form of strength that enables people to think on their own. Part of being self reliant is not allowing society to define you but instead have the ability to create change and opportunity. This quality separates a person from the vast majority of people who rely on the satisfaction of others.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Throughout the essay, Emerson manages to reinforce his main points by providing structure and organization through parallelism. This allows his ideas to become even more memorable. Emerson implies that self reliance not only enables people to rely upon themselves but when used its put into action, it can change every aspect of society in relation to, their religion; in their education; in their pursuits; their modes of living; their association; in their property; in their speculative views. This paradox represents the real world. People want others to accept them, so they change in order to conform to other peoples viewpoints. How can people expect to become a better version of themselves if they are constantly hiding behind their own shadow? Emerson forces us to advocate for ourselves and develop our own culture in which we can provide a foundation of efficiency and productivity in every aspect of our daily lives. In conclusion, Ralph Waldo Emerson emphasizes the importance of indi viduality and the impact it can create on the world around you. He persuades the reader to establish their own path and trust their intuition. His ability to convey proper word choice allows the reader to discover a deeper meaning of the text and realize that non-conformity is a form of strength that only you have the power to control.

A Negative View Of Mental Illness - 1781 Words

When the phrase â€Å"mental illness† is spoken, the immediate thought that pops into the individual’s mind is the extremes such as Schizophrenia, or Bipolar Disorder. However, the majority of mental disorders fall into the spectrum of quite common disorders such as Depression, Anxiety, or Obsessive Compulsion Disorder (OCD). Why should the first thing that people think of be negative? What makes people think this way? Society has a negative view of mental illness because of media portrayal, the attitudes of individuals, and skepticism, and the novel, The Catcher in the Rye, makes a connection to these views of the world. In the novel The Catcher in the Rye, written by J.D. Salinger, the main character Holden Caulfield is clearly disturbed†¦show more content†¦A common symptom of depression is lack of concentration which Holden mentions multiple times throughout the novel (NAMI). â€Å"The trouble was, I couldn’t concentrate too hot - sometimes itâ⠂¬â„¢s hard to concentrate† (169). Another common symptom could be change in movement, referring to pacing, awkward movements, or in Holden’s case, running for no apparent reason. â€Å"I don’t even know what I was running for- I guess I just felt like it† (3). A more general view of Holden’s personality reveals that he is extremely pessimistic about life, which is a general checkbox under â€Å"depression†. Even though depression may seem likely for young Holden, there may be a more suitable option: PTSD. Symptoms of this mental disorder may include dissociation, which is a disconnection from reality, and avoidance, which could include physically or mentally avoiding the subject (NAMI). An example of dissociation from Holden comes from, once again, feeling like he’s going to disappear into the street, â€Å"Then all of a sudden, something very spooky started happening. Every time I came to the end of a block and stepped off the godd am curb, I had this feeling that I’d never get to the other side of the street. I thought I’d just go down, down,down and nobody’d ever see me again† (204). Holden is definitely separated from reality as he is in his own world of illusions and fantasies. An example from avoidance, other than

Strategic Management Competitiveness & Globalization

Question: Discuss about the Strategic Management Competitiveness Globalization. Answer: Introduction Strategic management is a practice by which organizations or other business units with an aim to develop come up with ideas to form their goals and objectives and a way of implementing them for the growth of the organization in both output and input. This practice is continuous and changes as the organization grows and is mainly done by the executives based on the available resources, internal and external surroundings that the organization competes against(Hitt, Hoskisson Ireland, 2017). The process is carried out in five stages and failure of one results to the failure of the organization, these are, goal setting, analysis, policy formation, policy implementation and policy monitoring. Woolworths Limited is a company in Australia that gives take away services to liquor retailers proving to be the giant in the field. In 2016 August, the company happened to be in the news for making a huge loss of $1.235billion and 40% decrease in its basic earnings from its Australian food and gaso line business. Strategic management theoretical concepts Theoretical concepts are a set of ideas that have not been confirmed, they give assumptions to inform questions that human beings ask in any given field. May it be in health, education, and economics among many other fields. In strategic management, theoretical concepts give a view of social construction in that, the external and internal world of organizations is important for its primary and secondary functioning. Some of these theoretical concepts include; institutional theory, resource dependency theory, agency theory and game theory. Institutional theory, this is a concept that has clearly showcased organizations as agents not only seeking to maximize economic prospects but also act within the set social norms and expectations that characterize managerial choice (Bonnafous-Boucher, Rendtorff,2016). The set social rules provide frameworks for an organization to understand other related social institutions and dictate the right code of behavior to fit both the society and the set level of social prescriptions within the organization if taken for granted it becomes hard to change or resist. These are transmitted by the assistances of state, analyst, consultants and other related agencies. Conformity to the prescriptions instead of doing what is expected affects the level of efficiency and other economic problems making the organization face institutional complexity and may result to disagreements thus instability. The theory clearly illustrates that many institutions or rather organizations are not original and ten d to adopt comparable strategies and managerial provisions, this greatly contributes to the lack of effectiveness and efficiency in their daily provision as nothing is unique to make it better than others. Resource dependence theory (RDT), is a concept that gives a view on the importance of external controls of an organization affecting its performances. Involvement of external resources is important in both strategic and tactical management of the business to help achieve its set goals. The theory also has aspects of the process of recruiting staffs in the company, means of production strategies, and extensity of contract structure among others. It suggests that no firm/company that can survive alone without interacting with other relevant firms and personnel in terms of resources, ideas and other relevant abilities to help in the growth of the company. Since not every single firm that can be able to come out with countervailing enterprises for required capitals, they should go to the principal of scarcity and criticality. These are critical resources that an organization cannot function without making it come up with various alternatives to help it acquire the critical product for it s functioning. The theory also gives a view of competition that a firm face with other firms that makes the top management decisions to be made in a way that fits also those who are not leaders. Managers and other leaders understand that the firm's success is tied to customers demand as their performance is reflected when customer outcome is positive, making the customer be the crucial resource on which the organization depends on. Agency theory, this is a perspective that gives an overview of how organizations experience a range of conflicting interest from internal forces with different interests but within same assets. This means disagreements between managers of a company, shareholders, board members and at times even other influenced staff agents. The theory tries to explain that relationship between two core principals of the company and agents is of great importance and in any case, they disagree they should reconcile as it risks the companys performance. It also goes ahead to explain that conflicts arise when liaising parties have dissimilar attitudes towards the risk with different goals with the division of labor causing an agency problem. Conflicts between managers and shareholders may relate to the profits of the company and the rate at which they would be paid as dividends in relation to the investment capital to be retained. All shareholders are investment goons to own a certain amount of any comp anys profits they have shares since its their primary role and if not respected they tend to cause conflicts especially to the managers who are solely responsible for coordinating and controlling the companys outcomes. Other reasons for their conflict may be as a result of social responsibility policies and other companys ethical policies that directly affect the managers and shareholders and may not be in line with their specified interest. As a result of selfish attitudes and inappropriate behaviors by some managers who seek to optimize their personal utility at the cost of the companys shareholders may compromise the best interests of the firm contributing to poor outcomes thus enhancing conflicts with bad relations. These conflicts result to increase in the cost of agency cost of the company to help retain a focus on the main goals and objectives set at the beginning. This involves expenditure cost to restructure the company as desired to help limit any unwanted managerial behav iors by appointing new team members to the board of directors, rearranging the firms industrial components and administration ladder. Secondly, opportunity cost suffered when shareholders impose limitations that greatly affects the company management. This cost can be prevented by reducing conflicts that arise from the organization executives. Also, the theory gives a solution to the numerous conflicts by suggesting that board of directors in the organization practice the role of monitors hired by the shareholders to act over executives. Examine and evaluate critically how these theoretical concepts influence managerial practices in Woolworth Limited in Australia. Institutional theory concept on company surrounding, intellectual and regulative arrangements illustrates that firms are formed on the basis of the taste, norms, and beliefs of the external environment and not necessarily the internal factors (Parnell, 2013). To enhance the beliefs of the social constitution within the firm and not in accordance to what the founders or the owners wish to achieve believing that this will enhance the level of productivity and achievements of the organization. Critically, this is not the case by the companies formed today. They are formed on the basis of the owners wishes, available resources that affect the nature or intensity of the company to be formed. The hiring of members of staff, managers, and board of directors is in accordance with relations, the amount of responsibilities, the interest of the founders and in very minimal cases in accordance to past performances as well as qualifications of the individual. In the case of Woolworth Company, ser vice delivery and company performances are in relation to the set goals and objectives with an aim of retaining its position as one of the largest companies in Australia(Prasad, 2015). Though in action as expected by the customers, the companys retailing liquor services is based on the terms agreed upon by first the top management and the customers dictated rights. The current situation at Woolworth of $1.235 billion loss has been as a result of poor observance of the set goals relating to other external factors. Resource dependency theory concept on the association of a company and resources from external factors as well as the lack of independence functioning is applicable. This is because the society is a diverse content and constitute of different people with different beliefs and values thus influencing the type and level of services to be delivered by any given company (Hill, Schilling, Jones, 2017). People have different knowledge that needs to be provided to different firms to enhance the type of services offered thus there is the interaction between companies to help exchange a series of ideas. Critically, advancing technology has proven otherwise that its not a must that companies rely on each other in order to acquire knowledge (Parnell,2013). This is because all relevant business, managerial and other important ideas have been shared on the internet. Though still important for organizations to depend on each other, it's not as much as it was before since relevant ideas and simplif ied sources of labor can be easily accessed using technology. Woolworth Limited has critically defected from this concept in that extensive resources are acquired and assimilated using technology. Example, fetching of raw materials to form the liquor and other hotel and supermarket products is done online. Picking of orders and delivering services esteemed customers as well is done online hence confirming it challenging to mainly depend on other firms. Though competition has been the main challenge facing the management in the company, it has not been as a result of overdependence of the company but of other poor management factors. Customers are the key resource of the company but that does not mean they dictate the ways in which the company is conducted. Evaluation on this is that a company cannot depend on other firms at a high percentage for it to maximize its productivity. Agency theory concept on conflicting executives to affect the companys performance is real and happening in companies today. Board of directors, shareholders and managers having separate and distinct interest but within the same company is something to be acted upon. The management ability to control and coordinate the firm's activities towards the set goals and objectives has proven challenging as a result of the increased conflicts between top leaders. Shareholders and managers conflicting over the organization's profits and a number of dividends to be shared in relation to investment capital results to the unstable level of coordination since no direct convergence of leaders while making critical decisions of the company (alTlman, 2007). This is a major problem that has been greatly impacting on the firm's performances, efforts to solve it have proven futile as many companies opt to change the management team rather than conforming the one present forgetting even the new team coul d experience the same challenges. These conflicts also result to increased cost that may result to some shareholders defecting from the company with the fear of making both discoverable and undiscoverable losses. Though the conflicts dont just arise at once, the theory puts it like it is an improm2 problem that happens without a procedure that cannot be viewed if the company leaders actively review what happens on a daily basis (Verbeke Merchant, 2012). This is not the case as any serious problem affecting a company must have developed in the cause of time the company has been functioning and only proves the ignorant part of the concerned parties to identify the problem. Woolworth Limited has experienced the same management problem resulting to it making a huge loss in 2016. The management made a piece of disturbing decision to expand on the hardware stores that was a disaster and proved a bed of failure due to poor management and poor incorporation of both staffs and customers. Co nflicts among the executive team who are believed to be the sole directors of the company may have resulted to this poor coordination of activities that could have given a positive result. The company now faces challenges in getting trust from its customers and the countrys fraternity as well, especially the board of directors who are not free to make any critical decision that directly affects the competence of the company without consulting the business experts or analysts relating to that field(Bontis,2002). This is a problem that could be prevented if only the companys top leadership was keen enough to observe that the hardware stores were not performing as they were expected to by both the company executives and other concerned stakeholders. Recommendations to enhance strategic management These are initiatives that provide a framework on which organizations improve their skills of management to help achieve their stipulated goals and objectives. They involve the top management, resources, stakeholders as well as other organizations as discussed above by theoretical concepts. Practices involved in the strategic management of any given company lays a strong foundation on the basis at which the company delivers and therefore needs to evolve with time and technical advancement. Some of these recommendations include; Formulating organizational goals. These are policies intended to motivate the proceedings of the company to help evaluate its performance. An organization's management should formulate its goals and objectives in relation to performances and social interaction between business analysts and experts to help come up with the right policies. Unlike in the concept of institutional theory of strategic management, the policies should not exceedingly favor the social norms of the external factors forgetting the instilled business expectations from the experienced parties. Policies are very important to help monitor and evaluate the organization's developments and should be implemented accordingly as expected. In the normal cases, the people who need to be involved during the policy formulation are the chief executive officers (CEO) and their assisting managers and the main management team, the CEO, in turn, engages with the governing body who as well engages with the other concerned groups h elping to respect and present their ideas. During the process, the CEO and the managers should avoid being caught in the act of ignoring their respective code of conduct as it results to loss of trust within and outside the organization. Long term organizational objectives. Set aims of an organization should be long term to help describe the present and future expectations by the stakeholders. This is important to give ways and measures relevant to staffs and other service providers within the firm to maintain a positive output outcome (Witcher, Chau, 2010). The target group should be clearly defined and their rights and benefits clearly illustrated to help maintain a clear customers outlook with a target figure placed in a way that its not to be assumed. The benefits should not be complex making it easy to understand and with empirical clarification. This is unlike what is explained by the institutional concept on involving the external factors without making them aware of their benefits. Define strategic choices for the organization and with profound alternatives. This is the practice of stating what comes first then the other in the objective list, that is, what is to be achieved first and its clear defined alternatives to help plan for the big goals. Important plans should start the list respectively following the agreements by the top management and in relation to organizations goals and objectives(Moore, 2001). This strategy should not exhaust all available resources since there are others to follow only that they are to lead. Like in the case of Woolworth Company where the hardware exhausted the resources resulting in huge losses, the company should, therefore, generate options on strategies to be followed. By defining strategic choices, an organization can improve its adaptability in relation to environmental changes that can affect its activities and by acquiring alternatives similar to the present approach. Resources evaluation. Organizations should clearly evaluate the available resources to enable the management form objectives that clearly are in line with available resources. This is important to prevent the embarrassments that motivate the resource dependency theory that states organizations have to depend on others to from time to time for resource provision (Dobson, 2004). Critically, it is not must that organization depend on others for resource provision if they evaluate their resources carefully. For the resources in terms of ideas, they can easily access it through advancing technology if they adapt the various modern trends in organizational strategic management. Fostering a collective understanding among leaders of an organization. Conflicts in institutions mainly result from lack of understanding among top leaders about their shared social responsibility and application of set rules and objectives (Prasad, 2015). Possibly, a clear well written down document on how each and every leader is expected to behave should be instilled as one of the companys objectives and signed to act as a law. This would greatly solve the level of conflicts arising from the misunderstandings arising from leaders (Enz,2010). Critically, its unlike of what the agency theory state about conflict and their level of defect in the organization's performance, that in most cases conflicting management results to sacking as one of the major solutions to conflicts between leaders. Creating a better understanding among leaders and clearly defining their roles and the companies program initiatives at higher levels help solve the problem. Adopting new innovations. Organizations that have adopted the new innovations in the business field have low chances of experiencing managerial problems. This is because more people involved with these organizations have adopted the models making it easier to perform their roles as stakeholders. As a result, organizations should adopt the new trends like a use of computers and internet services for transactions. Critically, the external factors though well versed with the business information they can be misleading to organizations and may even result to them making losses. Managerial training. All firms top management teams personnel are expected to be highly trained with the ability to lead, coordinate and control other staffs. To enhance this, the strategic management team should be well versed to help the management understand their roles leading to achievement of organizational goals. Conclusion Strategic management process is very important for every companys welfare. To perform its duties and deliver to the stakeholders as expected as well as rise to its goals and objectives. Theoretical concepts put across views on how well organizational planning and controls takes part and are key to achieving any set goals and objectives. Giving a way to strategize on institutional resources and aligning priorities with an effect to resources as well as the importance of conventional relations with other companies for its growth and eventually develop. Conflicts among leaders of a company are not supported and should be at minimal cases and if any resolved with immediate effects since they are the main controllers of the unit to help achieve set objectives. Endorsements on how to improve organizational strategic management are crucial to giving views on better management strategies and should be supported to help develop the economic field. References Hitt, M. A., Hoskisson, R. E., Ireland, R. D. (2017). Strategic management: Competitiveness globalization. Haberberg, A., Rieple, A. (2007). Strategic management: Theory and application. Oxford: Oxford University Press. Hitt, M. A., Ireland, R. D., Hoskisson, R. E. (2016). Strategic management: Competitiveness globalization Hitt, M. A., Ireland, R. D., Hoskisson, R. E. (2007). Strategic management: Competitiveness and globalization; [concepts and classes]. Mason, Ohio [u.a.: Thomson South-Western. Moore, J. I. (2001). Writers on strategy and strategic management: The theory of strategy and the practice of strategic management at enterprise, corporate, business and functional levels. London: Penguin. Hill, C. W. L., Schilling, M. A., Jones, G. R. (2017). Strategic management: Theory. Bontis, N. (2002). The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings. New York: Oxford University Press. Becerra, M. (2009). Theory of the firm for strategic management: Economic value analysis. Cambridge, UK: Cambridge University Press. Prasad, K. (2015). Strategic management. Place of publication not identified: Prentice-Hall Of India. Verbeke, A., Merchant, H. (2012). Handbook of research on international strategic management. Cheltenham: Edward Elgar. Parnell, J. A. (2013). Strategic management: Theory and practice. Kim, W. C., Mauborgne, R. (2015). Blue ocean strategy: How to create uncontested market space and make the competition irrelevant. In Wilkinson, T. J., In Kannan, V. R. (2013). Strategic management in the 21st century. Santa Barbara, Calif: Praeger. Witcher, B. J., Chau, V. S. (2010). Strategic management: Principles and practice. S.l.: Cengage Learning. Dobson, P. (2004). Strategic Management: Issues and Cases. Oxford: John Wiley Sons. Ginter, P. M., Duncan, W. J., Swayne, L. E. (2013). Strategic management of health care organizations. San Francisco, CA: Jossey-Bass, Wiley. Enz, C. A. (2010). Hospitality strategic management: Concepts and cases. Hoboken, N.J: John Wiley Sons. alTlman, S. B. (2007). A new generation in international strategic management. Cheltenham, UK: Edward Elgar. Bonnafous-Boucher, M., Rendtorff, J. D. (2016). Stakeholder theory: A model for strategic management. Information Resources Management Association. (2017). Organizational culture and behavior: Concepts, methodologies, tools, and applications. Hershey: Information Science Reference. Harrison, J. S., Enz, C. A. (2005). Hospitality strategic management. Hoboken, N.J: John Wiley Sons. Becerra, M. (2009). Theory of the firm for strategic management: Economic value analysis. Cambridge, UK: Cambridge University Press. Cunningham, J., Harney, B. (2012). Strategy strategists. Oxford: Oxford University Press. Knox, M., Knox, M. (2015). Supermarket monsters: The price of Coles and Woolworths' dominance. Collingwood: Schwartz Publishing Pty, Limited.

Which Of Your Possessions Reveals Most About You And Why Essays (677

Which of your possessions reveals most about you and why? University of Washington "Observe, Watson." An unfamiliar voice caused me to stop dead in my tracks as I was coming back to my table. Surreptitiously glancing through the foliage, I noticed two men pointing at something. Hesitant to announce my presence, I was very perplexed by the fact that the object they were staring at was my backpack! I was studying in the park and walked off to get a drink of water, and when I came back, whom should I find examining my worldly possessions but the great detective and his chronicler! Maybe I should tell him to mind his own business...on the other hand, I would like to see Mr. Sherlock Holmes struggle to find clues to my identity. Meanwhile, Holmes and Watson were engrossed in their usual exercise in deduction, with no feelings of professional integrity to preclude them from viewing the contents of my backpack. "What can you gather from this mundane article, Watson?" Watson dutifully furrowed his brow and attempted to employ his ingenious friend's methods. "Aside from noting its battered appearance and its distorted shape, which, no doubt, results from transporting great weights, I can produce no inferences about its owner. You, I should imagine, feel like you have known him all your life?" "Her, Watson, her. I conclude that the possessor of this book bag is a young lady of a scholarly nature, most likely a teenager, a student of various academic disciplines. Her eyesight is most likely poor, and it seems that she is very erratic, but tries to make up for her shortcomings. She obviously prefers to perform simple tasks in exciting, unusual ways, likes a good discussion, and is not afraid to reveal her opinions. Self-conscious of her mistakes, she likes to straighten them out at the first opportunity, and is well equipped to fight boredom. And this is my perfunctory opinion. Had I met the girl, I would be able to tell you more." Letting out his traditional gasp of awe, Watson exclaimed, "Once again, my dear Holmes, you have outdone yourself! Pray tell me, how do you deduce all this from such scarce clues?" "It is simplicity itself. First of all, note the writing in green puff paint. 'Omnia mea mecum porto'--Latin for "I carry all my possessions with me." A person who chooses to identify him or herself with such a phrase must be prepared to thoroughly explain and discuss it with any curious passersby. Then direct your attention to the contents of this bag. Your "great weights" are textbooks, and their diverse titles demonstrate our young lady's studiousness--Engineering Physics, Calculus, Exploring Language--hence my conclusion that she is diligent in many fields of learning. Other miscellaneous objects have enabled me to evaluate her personality and age. A "Star Wars" key chain, a case for eye glasses, white-out, nail polish--all these tell me that the possessor of this article is a teenager, a girl, with poor eyesight, and the white-out means she spots her own mistakes and tries to rectify them immediately. Having detected only one eating utensil--this pair of chopsticks, I assume tha t the simple process of nutrition has been promoted by this girl to the status of entertainment. The Swiss Army knife, the stapler, the flashlight, the bottle of aspirin all witness that she tries to be prepared for all situations. Interfering with these best of intentions is her forgetfulness--the knife is dull, the stapler is empty, as is the aspirin bottle. Finally, some poetry hastily scrawled on random sheets of paper tells me that she devotes her free time to productive activities." "Holmes, you are indeed a genius. But let's continue our walk." The two carried off their lively conversation elsewhere. Crawling out of the bushes, I resented the infringement of my privacy but also nurtured a vengeful thought: for someone as brilliant as Sherlock Holmes, you would think he'd notice toilet paper trailing behind his shoes.

Oral Reading Expression

Oral Reading Expression Introduction Reading refers to the overall active, cognitive (acting on, reworking, and transforming input to trigger responses), and affective process of constructing meaning from written texts. The ultimate purpose is to derive specific meaning from the written texts. Reading is a learned behavior dependent on mastering a written code based on the alphabetic principle.Advertising We will write a custom research paper sample on Oral Reading Expression specifically for you for only $16.05 $11/page Learn More Special education defines the type of learning process that entails individuals possessing special needs; such needs include hearing impairment, partial and or total blindness, feeblemindedness, and physical disabilities among others. Individuals with special needs face numerous challenges including difficulties in oral expressions in terms of reading. For effective communication to take place between different parties, there must be a mutual understandi ng, being brought about by fluent and easy way of expression of ones feelings, ideas, expectations among other issues, which is acceptable and affirmative among the communicating parties. Oral reading expression is one of the many ways used for communicating ideas, thoughts, and deriving meaning from written materials such as books, magazines, electronic formats (hypertexts) and other forms of written materials available (Braunger and Lewis, 2006). Problem cause of Oral reading Difficulty in oral reading has become a major problem that affects communication, most especially in special education. Both the elderly individuals and those with special needs are faced with this problem. With the elderly, the problem occurs due to loss of clear view and comprehension of written text due to vast age or eye infections. Some individuals are born totally blind, hence needing the use of Braille equipments for text comprehension, others may suffer from short or long sightedness, and this affects the way written text is interpreted. The entire community needs to be aware of the adverse effects that oral expression bears on individuals, and should advocate for appropriate measures to be adopted to ensure that individuals facing such challenges are catered for. This could be done by acquiring Braille reading equipments in schools, providing medical services that treat and protect the eye sight, and promoting overall understanding among individuals facing such challenges.  Braille enables the blind to read and comprehend written text, though it cannot be of much help if the content is in video or motion picture, if the contents are hypertext, this means that there will be extreme difficulty for the victim to easily comprehend. For the minority with eyesight sicknesses, appropriate medical services should be easily availed to such individuals, like provision of corrective eye lenses to correct both long and short sightedness, treatment of eye defects such as Trachoma, Catarac ts and so on. Application of medical services to the community will have an adverse overall effect of helping majority of the individuals facing infections to their eyesights through massive medical campaigns at subsidized and affordable costs held in health centers, churches, and schools.Advertising Looking for research paper on education? Let's see if we can help you! Get your first paper with 15% OFF Learn More This will encourage most individuals to get treatment and advice from professionals. In addition, counseling services should be provided to special needs populations, specifically to parents of feebleminded individuals so that they can provide support to the victims while at home and in school. This will ensure the adaptability of a common reading language to be used between the parties, though such a method will not be as effective due to stigmatization, and inferiority complex resulting from the current situation (Danforth, 2009). Special educatio n It is a widely challenged field within the entire education system because of the special needs that arise, and the challenges facing individuals with special needs. Special education caters for individuals with physical and mental unfitness. Such individuals could either be blind (partial or total), physically handicapped, mentally retarded, and some might be faced with traumatic occurrences. Special education requires the availability of both resources in terms of materials, professional skills, and overall support from the community to ensure that those individuals who have special needs, have adequate, sufficient, and efficient access to all the services provided through special education. There should be a workable cooperation between the government, local authorities, and the community to ensure that the individuals’ demands are met in a cost effective manner. The government should ensure equal and equitable distribution of special education professionals within the e ntire region to access and provide quality services. Adequate funds should be allocated to the special education kitty to enable the acquiring of special equipments that meet the demands of special needs, and also their maintenance. Adequate and modern training should be provided to the professionals who handle individuals with special needs in terms of education, this will enable the integration of modern methods that will ensure that the individuals are able to comprehend oral reading and expression. Special needs individuals and parents should be encouraged to come out clear and participate in activities that help individuals to learn, access, and practice oral reading and expression. This will reduce the number of individuals facing such problems, at the same time increasing their ability to comprehend and adapt to the system of reading using any means available at their disposal (Winzer, 1993). In my own situation, the important issues should be to encourage individuals through mass media, churches, concerts, and other available forms advocating for the slogan that â€Å"disability is not inability†, and provide the required resources to the special education sectors. This will reduce stigmatization, and other forms of fear that usually embrace such individuals.Advertising We will write a custom research paper sample on Oral Reading Expression specifically for you for only $16.05 $11/page Learn More Conclusion Oral reading is an interactive process by which expressions from written texts are interpreted to derive meaning, which helps individuals to express their notions and conscience. It is a behavior learned gradually with time. Special education defines and addresses the specificity of individuals who possess special needs that are unique within the entire population, and require professional extensive care to cater for such needs. Such people require consideration from both the professional and the government stakehold ers to enable their needs to be addressed effectively, including the problems of oral reading. References Braunger, J. Lewis, P. J. (2006). Building a knowledge base in reading. NY: International Reading Assoc. Web. Danforth, S. (2009). The incomplete child: an intellectual history of learning disabilities. Broadway: Peter Lang. Web Winzer, A. M. (1993). The history of special education: from isolation to integration. Washington, DC: Gallaudet University Press. Web.

Audrey Flack, Pioneer of Photorealism

Audrey Flack, Pioneer of Photorealism Audrey Flack, born May 30, 1931, is an American artist. Her work, primarily painting and sculpture, has placed her at the forefront of pop art and photorealism. Fast Facts: Audrey Flack Full Name:  Audrey L. FlackOccupation: ArtistKnown For: Pioneering the photorealist genre of art, particularly with portrayals of women, everyday objects, and moments in relatively recent history.Born: May 30, 1931 in New York CityNotable Works:  Kennedy Motorcade (1964), Marilyn (Vanitas) (1977), World War II (Vanitas) (1978) Early Life and Education Flack was born in New York City in 1931, in the northern Manhattan neighborhood of Washington Heights. As a teenager, she attended a specialized arts public institution, the High School of Music and Art. Her formal art education began in 1948, when she began her studies at New York’s Cooper Union. Flack remained there until 1951 and was then recruited to Yale, largely thanks to the influence of German-American artist Josef Albers (who was then in charge of Yale’s art department). While at Yale, Flack continued developing her own style while being influenced by her teachers and mentors. In particular, her early work demonstrated an Abstract Expressionist style in the vein of Albers’ work. Flack graduated with her Bachelor of Fine Arts degree in 1952. The following year, she returned to New York and studied art history for a year at New York University’s Institute of Fine Arts. Abstract to Realism At first, Flack’s work in the 1950s was a clear offshoot of her training with abstract expressionists. She also embraced â€Å"kitschiness† in a self-aware, ironic way. However, as time went on, she began to feel that the abstract expressionist style she was utilizing was not achieving what she felt was an important goal: communicating with audiences. Because of this desire to create art that was clearer to viewers, Flack began moving towards realism. Portrait of artist Audrey Flack sits next to a painting of President John F. Kennedy and First Lady Jacqueline Kennedy riding in the back of a limousine on the day he was assassinated.   Nancy R. Schiff / Getty Images She enrolled in the Art Students League (ASL), where she studied anatomy under the tutelage of Robert Beverly Hale, and began finding inspiration in artists from past eras rather than more recent movements. Her work began to be categorized in the â€Å"New Realism† movement, and, eventually, shifted all the way into photorealism, in which an artist attempts to reproduce a photographed image as realistically as possible in a different medium. Flack was one of the first students at the ASL to fully embrace photorealism and use photographs as reference for her work. Photorealism, in many ways, is a sister genre to pop art: depicting ordinary, mundane items, often as still-lifes that imitate the realism of photography as closely as possible. In 1966, Flack became the first photorealist painter to have work in the collection at the Museum of Modern Art.   Increased Influence In some cases, Flack’s work moved past the typical still life paintings and depicted historical events. One of her most famous works is Kennedy Motorcade, November 22, 1963, which, as its title suggests, depicts a scene from the assassination of President John F. Kennedy. Her historical paintings, including her Vanitas works, often featured some kind of socio-political commentary. Her still life paintings often did as well; for instance, her paintings of female-coded items such as makeup and perfume bottles tended to involve some commentary on gender roles and constructs. Portrait of gallery owner Louis Meisel and artist Audrey Flack and her hyper-realist painting of Marilyn Monroe, New York, New York, March 10, 1978. Allan Tannenbaum / Getty Images In the early 1970s, Flack developed a new technique for her paintings. Instead of just using a photograph as a reference, she actually projected it as a slide onto the canvas, then developed an airbrushing technique to create the layers of paint. The 1970s also saw Flack paint her Vanitas series, which depicted everything from jewelry to scenes of WWII concentration camps. By the 1980s, however, Flack had switched her primary medium from painting to sculpture. She is entirely self-taught in sculpture, as opposed to her significant formal training in painting. There are also other significant differences in her sculptural works versus her paintings. For instance, where her paintings focused on ordinary objects or historical scenes, her sculptures tend to depict religious and mythological subjects. For the most part, women are depicted in her sculptures, representing somewhat idealized but imperfect and diverse variations on the female form and femininity itself. Contemporary Work In the 1990s and 2000s, Flack had a fair amount of work commissioned. At one point, she was commissioned to create a statue of Catherine of Braganza, the British queen after whom the New York City borough of Queens was named; the project met with several objections and was never completed. More recently, her statues Recording Angel  and  Colossal Head of Daphne  (both completed between 2006 and 2008) were commissioned by and installed in Nashville, Tennessee. Audrey Flacks Recording Angel statue stands outside the Schermerhorn Symphony Center in Nashville, Tennessee.   Raymond Boyd / Getty Images In more recent years, Flack has returned to her roots. Finding the photorealist movement rather â€Å"restricting,† she shifted back to Baroque influences. She wrote a book in 1986, collecting her thoughts on art and being an artist. Flack has also taught and lectured both in America and abroad. Currently, she is an honorary professor at George Washington University and a visiting professor at the University of Pennsylvania. She is based out of New York, where she splits her time between New York City and Long Island. Sources Blumberg, Naomi and Ida Yalzadeh. â€Å"Audrey Flack: American Painter and Sculptor.† Encyclopaedia Britannica, https://www.britannica.com/biography/Audrey-Flack.Flack, Audrey.  Art Soul: Notes on Creating, New York, Dutton, 1986.Morgan, Robert C. â€Å"Audrey Flack and the Revolution of Still Life Painting.† The Brooklyn Rail, 5 Nov. 2010, https://brooklynrail.org/2010/11/artseen/audrey-flack-and-the-revolution-of-still-life-painting.

Scholarly Article Review Term Paper Example | Topics and Well Written Essays - 250 words

Scholarly Article Review - Term Paper Example Studies of teacher’s shortages date back to the 1950 when the returning war veteran’s children began to tax the capacities of local schools. In the 1980, studies described both the types and extent of teacher’s shortages with emphasizes on the special education teachers. According to an article by the Robinson (2008), the reason behind the shortage is the high exit rates of the special education teachers. Due to the shortage, alternative licensure programs have come up. For example, army personnel are getting trained for a second career in education and radically intensified summer programs are replacing the four year licensure programs. Although these programs have assisted in placing more special education teachers in the classroom, the quality of both the newly licensed teachers and the teacher’s education programs is questionable. A closely related issue that according to the article by Education Commission of the States (2014) is the current merger of the special education teacher program into the overall education program. This will integrate with the already existence policies of education to fully cater for the students with the special needs to avoid any form of omissions or discrimination in the school curriculums. According to Eiken (2011) accountability of teachers working with special education students is becoming more dangerous and difficult since many of the students have severe problems. Due to the shortage of staff and the crowded classrooms, the students are prone to violent outbursts that frighten and even injure teachers. These impacts and controversies amount to only a small portion of the many issues related to special education. Teacher shortage, school reforms and inclusion are often heard in the news national wide. Although every story has two sides, extra effort is needed from teacher, the government and even the student to ensure that every story has a happy

The Impact of the Employee Handbook on Organizations Essay

The Impact of the Employee Handbook on Organizations - Essay Example What is an employee handbook There are many attorneys with internet presences offering "free advice" on handbook drafting in layman's language (Dickson Wright).Look for simple definitions on the internet and you may be disappointed; however, Schaefer goes to some trouble to distinguish it from the much larger "manual of policies and procedures": An employee handbook is designed to familiarize employees with basic company policies and benefits programs, and although it draws topics from the far broader policies manual, it presents them with much less detail. (43) Also, the reader may have direct experience of signing an acknowledgement often including a statement, a disclaimer, to the effect that you agree that the handbook does not in itself constitute an employment contract (Schaefer 43) which is a key point in understanding them. Handbooks are informational, non-contractual documents that cover the employee journey from induction to discharge. Implicit in them is the legal concept of consensus in idem ("agreement in the same thing"), widely acknowledged to be an advantage of these documents (Newcomb). For the purposes of this essay we will only consider large-scale enterprises which are usually where they are used. Handbooks can be most useful for employee induction, as a basis for resolving disputes or reducing a company's exposure to law suits arising from health and safety legislation, claims for harassment and for unfair dismissal; indeed, it could be a combination of all of these and more. Although it may be assumed that the handbook may not be well received by some employees, this misses the point in that it is a top-down, employer-created document and they must comply with its rules and spirit. In a unionized workplace, much of the content would depend of the relative bargaining strengths of the parties. Employer interests will inevitably dominate and, ironically in some respects, be separated from their employees', e.g. consider McDonalds' policies on "no solicitation, no loitering" (McDonalds 9). It may prescribe the use of safety goggles or a uniform (McDonalds 13), but also describe, say, an attitude that shop floor staff must have toward customers, as illustrated by McDonalds' conc ept of "customer delight" (10). If we compare and contrast the handbooks for a commercial concern, McDonalds Australia, the University of Chicago and The State of Iowa, we can see immediately that although covering broadly similar themes, they are tailored to the organization to take account of their particular corporate culture and aims, e.g. differing health and safety requirements, differing staff profiles (diverse age group or predominantly young people), the mission of the organization, etc.. One is aimed primarily at inexperienced young adults, one at a range of staff from clerical to collegiate, degree-educated academics and one at an American state with probably the broadest and most diverse employee profile. Handbook content is broadly similar regardless of the organization's purpose and covers matters such as absence and sick leave, benefits, dress code, health and safety, performance and appraisal,

Retail Management Essay Example for Free

Retail Management Essay What can an independent retailer learn from this case? An independent retailer can pull several insights from this reading. First and foremost the market is becoming severely competitive which means that independent retailers will have to adapt to the environment. Adaptations such as; benchmarking other retailers, pinpointing customer needs wants, developing a long-term strategy for adaptation are to be made. It is imperative that retailers find ways to draw-in and maintain customers by changing with the market. Soft line specialty stores have found that the recent economic downturn has hurt the industry and in turn created intense competition for retailers to find new ways to get more sales from existing customers. Some good ideas for retailers to consider after reading this case are, repositioning old images, continuing to target the youth market, and creating a life cycle of retailing whereas, when a customer outgrows a particular brand, you have another brand for the consumer to grow into. There are also many ways that our ever-advancing technology can be incorporated into retailing to aid companies in increasing revenues.

A Comparison of A Brave New World and 1984 :: comparison compare contrast essays

A Brave New World and 1984: Need Pain to Know Joy Although many similarities exist between Aldous Huxley's A Brave New World and George Orwell's 1984, they are more dissimilar than alike. A Brave New World is a novel about the struggle of Bernard Marx, who rejects the tenants of his society when he discovers that he is not truly happy. 1984 is the story of Winston who finds forbidden love within the hypocrisy of his society. In both cases, the main character is in quiet rebellion against his government which is eventually found to be in vain. Huxley wrote A Brave New World in the third person so that the reader could be allotted a more comprehensive view of the activities he presents. His characters are shallow and cartoon-like (Astrachan) in order to better reflect the society in which they are entrapped. In this society, traditional notions of love and what ideally should result have long been disregarded and despised, "Mother, monogamy, romance. High spurts the fountain; fierce and foamy the wild jet. The urge has but a single outlet" (Huxley 41). The comparison to a wild jet is intended to demonstrate the inherent dangers of these activities. Many of the Brave New World's social norms are intended to â€Å"save† its citizens from anything unpleasant by depriving them of the opportunity to miss anything overly pleasant. The society values, â€Å"A COMMUNITY, IDENTITY, STABILITY,† (Huxley 1) supersede all else in a collective effort. Soma, the magical ultimate drug is what keeps the population from revolting. "What you need is a gramme of soma... All the advantages of Christianity and alcohol; none of their defects" (page #). The drug is at the forefront of their daily lives supposedly providing freedom from life's every ill. The drug is used as a form of recreation, like sex, and its use is encouraged at any opportunity, especially when great emotions begin to arise. "The word [soma] from the Sanskrit language of ancient India. It means both an intoxicating drink used in the old Vedic religious rituals there and the plant from whose juice the drink was made - a plant whose true identity we don't know." (Astrachan page #) They are conditioned to accept soma to calm and pacify them should they begin to feel anything too intensely. The conditioning also provides them with their place and prevents them from participating in social activities which they needn't take part in.

Helmet to Helmet Rule Change the Game

The recent story in the NFL is helmet to helmet hits on defenseless player. The league committees are trying to make the league safer for the player to reduce injuries. The NFL Commissioner is not doing a good job protecting the players because concussion and major head damage keep happening. The Commissioners idea is to penalize by a 15 yards penalty on the field against their team, but also charged significant fines toward the player who commit the penalty. (Benavent) By fining the players the league is changing the speed of the game, the hard hitting and the fun of game.NFL Commissioner Robert Goodell stated: Strategy, strength and speed are what make the game great. We don’t want to take physical contact out of the game. But we must ensure that players follow rules designed to reduce the risk of injury. Enforcing rules on illegal hits to the head with fines and suspensions has changed tackling for the better. Players and coaches have adjusted. They always do. We now see fe wer dangerous hits to the head and noticeable changes in the way the game is being played. That’s true the league is safe but fining player is not going to fix the problem.The fact is that when you are tackling you are using your head which is a fundamental football. A tackle is when a player using a great amount of force to bring a ball carrier down. Further, it’s when a defender at lower leverage and strikes a ball carrier with his head across the ball carrier body with his arms wraped around him bring him down. Let’s say that the ball carrier does the same thing lowering his head trying to avoid the hit and now the defender is call for helmet to helmet hit. In the act helmets would hit together. It’s not unavoidable and certainly not intentional.I think that the NFL commissioner wants to encourage players to hit low toward the knees where the ball carrier has no protection. The result will in tearing ACL’s and other ligaments that end playersâ⠂¬â„¢ season and possibly careers. During this season there would be a lot of flags thrown during the game causing the game to be longer. But that’s not the main idea it is how to determine which violent hit is considered a penalty and a fine. Some of the violent hits are not called and some hits are called. The league needs to figure out which are and which are not.Most of the time these hard helmet hits happen when a receiver goes across the middle and a defender is attempting to stop the receiver from catching the ball. To clarify: Forcibly hitting the defenseless player’s head or neck area with the helmet, facemask, forearm, or shoulder, regardless of whether the defensive player also use his arms to tackle the defenseless player by encircling or grasping him; and lowering the head and making forcible contact with the top, crown or forehead â€Å"hairline† parts of the helmet against any part of the defenseless player’s body. Lapsncaps) There are a lo t of conversely between NFL Commissioner Goodell and players because the fact that they have to change their playing style and adjust to the new league safety rules. I think that it’s hard to adjust because football is a violent sport and tackles require force. I understand there trying to protect players, but there inconsistent and making it into a sissy league. Tackling is part of football. When a defender tackles a ball carrier helmet to helmet hit well happen.It’s not unavoidable and certainly no intentional. This sport is completive each team want a victory however in a situation when it really counts and a receiver attempts to catch the ball the defender would must likely hit the receiver to knocked to ball lose. But if the defender â€Å"forcibly hit the defenseless player’s head or neck area, lowering his head to any part of the defenseless player’s body is a penalty and fined thousands. The NFL wants to stop the concussion and prevent players wi th long term health problems.

Microeconomics Coursework †Minimum wage Essay

Negative externalities are the undesirable effects of the consumption or production of a good on ‘outsiders’ (individuals or firms) that are not accounted for in the private market (market for private firms and individuals) and are therefore called ‘spillover’ effects. For example in the case of tobacco, the negative externalities are health and are risks to the users and the people around them, pollution of the surrounding areas, addiction etc. It is a type of market failure. Market failure is when a market works badly or is absent completely. In this case, the market is overproducing tobacco therefore it is a market failure. This indicates that the social benefit is less than private benefit i.e. benefit to individuals. This can be shown in the market diagram for tobacco. Market for tobacco showing negative externalities Quantity of tobacco (hundreds of tonnes) MSB is the marginal social benefit (social demand). It is the demand curve showing social demand for tobacco. MPB is the marginal private benefit (individual demand). The vertical distance between the two demand curves is the negative externality, i.e. P3-P2. When MSB = MPB, there is no market failure as the good is not being overproduced anymore. Therefore to decrease the negative externality, it must be incorporated into the price, thus decreasing the quantity demanded to equal the MSB equilibrium quantity (Q1). Tobacco is thus a demerit good1. It is not only supplied in the form of cigarettes but also in the form of tobacco pouches that can be used in roll-up cigarettes. Consumers are switching from cigarettes to roll-ups because the tax on tobacco pouches is less than that on cigarettes. The UK government has levied an average tax of 75 – 90% on a packet of cigarettes whereas the tax on roll-up tobacco is ‘just below 70 percent’. One solution to reduce the consumption of tobacco is to increase the tax on tobacco as a whole instead of on cigarettes or tobacco pouches. The supply will therefore shift to the left. This is shown in the diagram below.

Response Paper 3

Response Paper 3 Response Paper 3 Response to Jospeh Reidy’s â€Å"Black Men in Navy Blue During the Civil War† The American Civil War era is well known to be the catalyst for major changes in the country. It resulted in the union of the previously opposing Northern and Southern states, the solidification of the importance of the armed forces, and the abolishment of slavery as a legalized institution. Reidy’s article places its focus on the last, and what is considered to be one of the most important, results of the Civil War. He makes the argument that change was not a sudden shift that occurred when Abraham Lincoln declared the Emancipation Proclamation, and that the case of the United States Navy was one that deserved to be more closely investigated. When a typical American is asked about the status of black military men on the side of the Union, the typical response tends to be that the group was generally a small minority, used for the lowest jobs, and were generally slaves that escaped from the Confederate states in a bid for freedom. While these ideas are based on reality, Reidy shows that the role and presence of black men in various Naval units differed from the Military units in dramatic ways. Firstly, the Navy was racially integrated, combining men of all different races upon single boats. Regarding the issue of the proportion of black men to white men, Reidy turns up some interesting facts. He finds that by the end of the war in 1864, a good twenty percent of the Navy was made up of black men, in

Why It Is Harder to Rinse Off Soap With Soft Water

Why It Is Harder to Rinse Off Soap With Soft Water Do you have hard water? If you do, you may have a water softener to help protect your plumbing from scale buildup, prevent soap scum, and lessen the amount of soap and detergent needed for cleaning. Youve probably heard that cleaners work better in soft water than in hard water, but does that mean you will feel cleaner if you bathe in soft water? Actually, no. Rinsing in soft water may leave you feeling a little slippery and soapy, even after a thorough rinsing. Why? The answer lies in understanding the chemistry of soft water and soap. The Hard Facts of Hard Water Hard water contains calcium and magnesium ions. Water softeners remove those ions by exchanging them for sodium or potassium ions. Two factors contribute to that slippery-when-wet feeling you get after soaping up with soft water. First, soap lathers better in soft water than in hard water, so its easy to use too much. The more dissolved soap there is, the more water you need to rinse it away. Second, the ions in softened water lessen its ability to stick to the soap molecules, making it more difficult to rinse the cleanser off your body. Chemical Reaction The reaction between a triglyceride molecule (fat) and sodium hydroxide (lye) to make soap yields a molecule of glycerol with three ionically bonded molecules of sodium stearate (the soap part of soap). This sodium salt will give up the sodium ion to water, while the stearate ion will precipitate out of solution if it comes into contact with an ion that binds it more strongly than sodium (such as the magnesium or calcium in hard water). The magnesium stearate or calcium stearate is a waxy solid that you know as soap scum. It can form a ring in your tub, but it rinses off your body. The sodium or potassium in soft water makes it much more unfavorable for the sodium stearate to give up its sodium ion so that it can form an insoluble compound and get rinsed away. Instead, the stearate clings to the slightly charged surface of your skin. Essentially, soap would rather stick to you than get rinsed away in soft water. Addressing the Problem There are a few ways you can address the problem: You can use less soap, try a synthetic liquid body wash (synthetic detergent or syndet), or rinse with naturally soft water or rainwater, which probably wont contain elevated levels of sodium or potassium.

Media Studies A2 Have Scorsese's gangster films become too violent Essay

Media Studies A2 Have Scorsese's gangster films become too violent - Essay Example He has been producing films since the 1970's - his most recent one is The Departed (2006). His films are notorious for reflecting New York's life, which imply organized crime and violence. Violence has always been a part of the gangster film genre. Already films like Scar face from 1932 highly contained violence in the plot as well as The Maltese Falcon from 1941. This key issue has maintained over the last decades and I would like to analyze whether the genre has become too violent, regarding to Martin Scorsese film repertoire. I further try to examine if this is a natural progression, because of what is happening to the modern society and as a result to the Films or if this is attributable to Martin Scorsese only. I am going to start with analyzing three films of Scorsese spread over nearly 30 years, to pinpoint this trend. I am therefore going to analyze a couple of main scenes from the films The Departed (00's), Goodfellas (90's) and Mean Streets (70's), which reflect three decades of his work. All three films are considered to be great gangster films. The first scene to be analyzed is from Mean Streets from 1973. The whole film contains a couple of fighting scenes but only two in which you can actually see blood. Also, there are two shoot-outs and in total two people die. The USK for Mean Streets is 18. The iconography in the mean streets is overtly religious. Perhaps the only more religious movie Martin Scorsese has made is the last temptation of Christ. The search of Charlie for redemption perhaps shows a simpler time when good was good and bad was bad. Charlie had no doubt where he stood in this equation. The scene I am analyzing is the end of the film which suggests that it can be seen as the main scene of the film. One of the main character gets killed in this part of the film and the fact that this is likely to be the main scene of the whole film gives the impression that these 53 seconds of violence are the climax of the film and hence the climax of violence as well. There was certain clarity in this film on the morality which was again perhaps a reflection of the times In goodfellas, the ante on the violence is definitely raised. There is the Murder of the Innocent Spider and the brutal murder of Billy Batts. And the murder of Billy Batts is Jarring. First Billy Batts is beaten up, thrown in the trunk of the car, then stabbed later and then buried. And while it is graphically shocking it is done extremely nonchalantly as if it is commonplace. None of the actors were widely known yet for their acting of gangster roles in 1973 so there were no suggestions that the film may contain high violence as Robert De Niro, Harvey Keitel or David Proval (main actors) were not associated with brutality in films at that time. It starts off with three main characters driving in a car. You can hear the sound of squealing tyres and another car appears in the dark. A man is holding a gun out of the window. One of the passengers gets shot and you can see the blood coming out of the victim. However the lighting is very low and you can barely see any details. The car th en crashes. The lighting plays a major role in this scene as it "censors" the whole villainy. The narrative of the film is mainly four men acting as loan sharks. The murders have a storical background which fit into the

Online Marketing Essay Example | Topics and Well Written Essays - 1750 words

Online Marketing - Essay Example There are many components which influence consumer behaviour namely: cultural, social, personal and psychological (Kotler & Armstrong, 2001). These characteristics cannot be controlled by the companies; therefore, a need to assess these elements in order to create an effective marketing plan. Cultural factors include culture, subculture and social class which all exert the broadest and deepest influence on buyer behaviour. Culture is the most basic cause of the wants and behaviours of a consumer because it cultivates how a person chooses its values and learns its standards for achievement and success. Moreover, it varies from country to country and it can also have a shift within its own sphere which may cause a new product entry. On the other hand, subculture refers it the smaller groups of people who share the same value system and it can include nationalities, religions, racial groups and geographic regions. Many of these subcultures compose the important market segments for which products are specifically designed and marketed. Lastly, social classes are the divisions in a society composed of people who share similar values, interests and behaviours. These form the social class structure which exists in almost every society. It is not determined by a single component alone but a combination of different elements such as occupation, income, education, wealth and other variables. These social classes show individual product and brand preferences in areas such as clothing, furniture, cars and leisure activities. Social factors also influence consumer behaviour. It includes the following: small groups, family, social roles and status. Groups are two or more people who interact in order to accomplish mutual goals. Usually, these groups have their own opinion leaders who are the members of a reference group that wields influence on others because of various reasons such as special skills, knowledge and personality. Companies often use the opinion leader as the basis on how to properly execute its marketing strategy. The next social factor is the family which is considered as the most important consumer buying organization in a society (Kotler & Armstrong, 2001). There is a need to be constantly updated of the shifting roles of family members because each - father, mother, child - has a different role and influence on the purchase of goods and services. The last factors are roles and status. These factors refer to the positions held by each person in each of the groups he belongs to but they are completely different in definition. A role is composed of activities which people are expected to do in the group while status is the position which goes along with a role that reflects the general esteem accorded by society.

Civil Procedures Thesis Example | Topics and Well Written Essays - 750 words

Civil Procedures - Thesis Example 22). See the Appendix for a summary of the different parts of FRCP. The American legal system used to be a part of the British Empire in North America, which was loosely organized in the terms of national coherence simply because of the colonial rule. After independence, the lack of coherence in the legal system of the country became more conspicuous. The different district courts and regional bodies spread across the United States had formulated their own procedural systems that varied widely from one court to another. According to Wright and Miller (2002), the Process Act of 1792 was one of the first important and concrete attempts to bring about a uniform civil procedural paradigm throughout the federation. With the expansion of the United States throughout the early 19th century, legal issues surfaced time and again regarding the member states that were joining the initial thirteen colonies. US Congress took effective measures to overcome this problem and avoid confusions due to simultaneous application of both the common and civil laws. By the Tariff Act of 1828, US Congress provided a roadmap for the different states to follow a standard civil procedural system (Wright and Miller, 2002). However, debate and lack of legal coordination at the federal level continued. Major political and military developments during the Civil War and the World War I necessitated a federally recognized legal system all across the United States so that the union could be strengthened and harmonized. Finally in 1935, the Federal Supreme Court compiled the Federal Rules of Civil Procedure (FRCP) that became the backbone of the bijuridical legal framework of the United States (Spencer, 2010; Wright and Miller, 2002). Despite the successful implementation of FRCP, each state in the United States has considerable autonomy regarding the

Impact of TQM Practice to SMEs

Impact of TQM Practice to SMEs CHAPTER 1 Introduction and Objectives 1. Introduction In todays consumer driven world, companies are forced to offer quality products and at the same time also keep the pricing competitive to fight the competition. Todays consumer is not only aware but also smart to evaluate similar products for its quality. This smart and knowledgeable consumer is pushing the companies to the edge in providing quality products at competitive prices. In the 1980s and early 1990s, when many large Japanese companies set up manufacturing operations in North America they suffered from a competitive environment that caused people to think that North American goods were better in quality than Japanese goods. To fight this general consumer perception, Japanese companies sought manufacturing methods to produce goods with a high level of quality so they could penetrate the market at a competitive price. The Japanese management gurus come up with a concept that integrates all functions of an organisation such as finance, marketing, engineering and production so that the company can meet the customer requirements and achieve their desired goals. This was termed as Total Quality Management and till date widely practised by organisation across the globe [TQM, 2007]. What is Total Quality Management (TQM)? TQM is an approach to improving the competitiveness, effectiveness and flexibility throughout the company; it is essentially a way of planning and understanding each activity, depends on each individual at each level (Oakland, John 2005). TQM helps in improving the organisational efficiency. As we all know most of the companies in the small business sector act as a source of raw-material to large organisations so its important to adopt TQM approach in their company, it is extremely difficult for SMEs to accept TQM as whole in their company as compared to large organisation as they always have the problem of finance resources, lack of technical expertise, manpower and some other related issues so it is important for them to revised the TQM approach adopted by large organisations which will help them to be more flexible and move quickly with a change so that they can meet the needs of their customers with good quality products with effective cost. 1.1 Aim of the investigation: This research paper aims to locate the effectiveness of TQM practices in SMEs-specially in manufacturing sector and to discuss the benefits of TQM practices to SMEs. 1.2 Research Objectives Rationale: This research will look into TQM and its practices and its involvement in SMEs industry. Nowadays, competitiveness is based on quality for many organisations; hence it will look into ways of integrating organisation activities with TQM practices in SMEs-working within manufacturing sector. On the other hand, this study will explore the link between the SMEs and TQM practice and evaluating the benefits of TQM to SMEs with special reference to the TMD technologies Ltd UK. 1.3 Structure of the Study: The entire research is designed in five distinct chapters. The following are the key ingredients of each chapter providing a birds eye view of the research: Chapter 1: Firstly, as outlined above, the research objectives and the rationale of the research are outlaid. Chapter 2: The literature surrounding total quality management is discussed and related with the real examples focusing on works carried out by Deming, Juran, and the models of ISO-9001 and Six Sigma. Chapter 3: The Research Methodologies are studied in this chapter concluding with the qualitative research process carrying out through semi-structured interviews. Chapter 4: The data collected from interviews in the manufacturing company TMD Technologies Ltd is discussed in relation to the concepts and literature of TQM. Chapter 5: Researcher has discussed about his Personal Development Plan. Chapter 6: The project is concluded in this chapter with recommendations and the scope of further research being discussed. In addition, the research limitations and data analysis are outlaid. 1.4 Chapter Summary: The research objectives along with the rationale for the research are presented at the outset followed by the structure in which the entire dissertation is constructed. After going through customer requirements, company can focus on producing better quality products within the budget so the improvement in business can be achieved. CHAPTER 2 Total Quality Management Small Medium-Sized Enterprises 2. Literature Review: Quality is vital for organisation success; specially require for SMEs to compete with large competitors. It has become inevitable for SMEs to work on enhancing quality within their functions, product and services and the way they manage their organisations. Manufacturing industry within SMEs framework is the main area of this research where the importance of TQM is needed and has been highlighted by many authors and practitioners. Quality has been defined differently by different authors and professionals; Crosby (Bean, J. Hussey, L. 1998, p.4) defines it as conformance to requirement; whereas (Sadgrove In Bean, J. Hussey, L. 1998, p.4) comments on quality as the product which should be fit for its intended purpose. Quality is the term which drives productivity of the company in the manufacturing sector, if there is an increase in productivity of the organization then it will lead to the increase in revenues and job opportunities. It is a continuous process, which helps the employees to learn from their past and using it to develop the organisation so that they can satisfy their customers. In some manufacturing firms quality used to indicate that a piece of material conforms to certain physical dimensional characteristics often set down in the form of particularly tight specification. (Oakland, S. John, 2005) To be more specific and clear about the different concepts i.e. Quality, Total Quality Management and others which I will be looking at this chapter, I am using an example of Dadoos Foodstore based in South East London who are engaged in retail business i.e. buying few products like bread, fruit drinks, juices, milk, butter, crisps and some other various products in wholesale from suppliers and manufacturing few products like lentils, rice and spices and selling them in this competitive market to earn profit. Their views is to render their services in the most effective manner and customer satisfaction is their main propriety and I am using this example just to explain my knowledge and understanding of different concepts which I have laid down in this part of my research paper and I will use some more real examples but they do not have any link with Chapter 4 later. In Dadoos Foodstore their quality lies in their work as well as their location, which adds to their quality of service as it on the main road i.e. easy to access. They believe they rendering their service in the right way, their quality of work shows when a person walks out happily. They also believe this a continuous process, as they have to change with the latest demands in the market and keep on assessing the change in customer requirements, as customer satisfaction is most important factor in any business. (Appendix A- Case Study of Dadoos Foodstore) 2.1 Total Quality Management (TQM): What is TQM? Word itself gave you the answer; total quality management i.e. quality of the product and successful running of this system lies throughout the company. Total quality management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture'(Legge, K. 1994). Small businesses like Dadoos Foodstore; they have to monitor external suppliers quality. Obviously if the quality is not good they are likely to change their supplier until they find a supplier which can meet their needs and a relationship is likely to form. In this quality process the issues are therefore cleanliness and control of the shop, efficiency and friendly staff, competence and storage in warehouse, understanding the customer demands and management commitment which altogether can satisfy their customers and enables them in achievement of the organisational goals. In the figure below we can see that TQM system is divided in three stages i.e. planning, implementing and then results. It is the process that moves around all over the business internally as well as externally, from top to lower level. It seeks to develop and manage organisational culture in line with organisations strategic objectives. It is an approach that includes several contents or aspects that may or may not exist in the business. American Federal Office of Management Budget Circular (Milakovich, 1995), TQM is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organizations processes, products and services. In researchers example of Dadoos Foodstore lets take a look on one of their business activity for which TQM is important. In their manufacturing unit, they produce different kinds of products like rice, lentils and spices e.g. if they producing 100 bags of rice of 20 kg, now its very important for the quality department to make sure that the quality of the rice should be of the required standards and all the bags produced should exactly be in same shape, colour, weight and size. After the production of these rice bags, quality manager was assessing the results and he finds that there was no difference between the bags, all the bags look exactly same, nobody can see the difference, equa l in size, same colour, in short manager was happy and satisfied. How did the production team manage such consistency, they know their job, they got right vision, everything was strategically planned, they know what they are doing, by using right tools and system, right temperament and same procedure so that they can get the same result. This shows an existence of good quality system where employees working are properly trained and know what they are doing, working to the required level of standards and customer satisfaction makes them happy, which will leads to growth and attaining the required goals. In the manufacturing sector TQM has taken by nearly each kind of organization like hotels, government, military and education (Jurow Barnard, 1993). It is an ongoing process which helps in improving all business activities, from top to bottom at all levels doesnt matter its from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. Continuous improvements with TQM not only deal with improving results but also more importantly with improving capabilities to produce better result in the future. TQM follows a rule that people make mistakes but changing the process can prevent most of the times the causes of such mistakes are faulty systems and processes so it believes that the root cause of such mistakes can be identified and eliminated, and repetition. It is a combination of quality and management tools that aimed at increasing business and reducing losses due to wasteful practices. Some of the companies who have implemented TQM i nclude Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. According to Ho and Fung (1994), TQM is a way of managing to improve the effectiveness, flexibility, and competitiveness of a business as a whole. It is also a method of removing waste; by involving everyone in improving the way things are done. Dean and Bowen (1994) defined TQM as a philosophy or approach to management that can be characterized by its principles, practices, and techniques. In researchers example of Dadoos Foodstore there can be some quality issues like cleanliness and control of shop, efficiency and friendly shop staff, stock control and communication with the suppliers. TQM helps the store manager in getting better in their day-to-day business activities, which in return not only helps them in surviving in this competitive market but also helps them in moving towards their desired goals. After discussing about TQM lets go further towards its principles i.e. customer focus, continuous improvement, and management commitment: These are the one of the most important principles that a company should follow in terms of total quality management. TQM ensures the management to lead the organisation in strategic overview of quality. To be successful in todays world each and every person of the company should contribute, it must start from the top to bottom. TQM focuses on prevention not detention of problems. Its the duty at the top level management to show their seriousness and commitment towards the quality of the products and then middle management should demonstrate and communicate the principle and strategies to the people under their authority, then only there will be right attitude of work throughout the company, which will lead to continuous improvement. Management should take the responsibility for preparing and monitoring all the policies of the company for continuous improvement and to make sure each employee of all the departments should understand all the required information. For example, a small business firm named Paperco started in 1971 and engaged in the supplying and distribution of all kinds of paper to public and specialist printers. This firm has 14 employees with the annual turnover of 500,000. Paperco judges the quality in terms of giving the customers what it wants. According to the Director of the company, he strongly believes in supplying the right quality of goods to the customer without compromising on anything if that is related to meeting the customer needs i.e. the correct paper, paper size, colour, delivery of goods, customer feedback in short follow up until the customer is satisfied. As we can see there is strong management commitment in this company (North, J., Blackburn, R.A., and Curran, J.1998). Hashmi (2007) comments on combining TQM with effective commitment from senior management with a clear goal, followed by a strategic plan, which is spread as an action plan throughout the company results in good quality products and services with satisfied customers. TQM always focuses on improving the effectiveness of the company that in turn leads to the benefits for their stakeholders. TQM is an ongoing process and aims in continuous improvement so it is an activity which involves planning and organising of all the activities and tasks in advance and to make sure that all the actual activities are matched with the planned ones and to concentrate on not to waste any effort and energy that is routinely spent in the company For continuous improvement a leader should make sure to develop the values and objectives of the company as its mission statement and to act as a role model for others by personal involvement for quality of the products. Senior management is a continuous process for them to develop the strategic plans and keep on reviewing and improving the management system and should always motivate their subordinates and encourage them for effective employee participation [Introduction and Implementation of Quality Management Systems, 2007] In Paperco company, they do not have formal system for maintaining quality then one of the directors suggested to implement a total quality system which enable them to take advantage over their competitors and improve their quality of products and service. For implementation process they decided to hire a specialist, as it would be difficult to interpret the initial stages of the quality process and cost was the least issue as the problem was related to quality of the product that is important. Company director believes in continuous improvement worked with the specialist to develop the plans and procedure and finally the quality manual and was eager to engage all the employees and staff in this process so they can also learn about the change in business activities and suggested them to get rid of all those things which are useless for the company and squeeze all the plans and procedure in the best possible manner, this helps in motivating employees and they were happy as they were i nvolved in such a important procedure. By implementing proper quality system and all the changes are made according to the needs of the customers with strong top-level commitment and training the employees at the same time, Paperco gain an advantage over its competitors and enjoys a reasonable market share (North, J., Blackburn, R.A., and Curran, J. 1998). 2.2 Small Medium-Sized Enterprise (SMEs): In todays European market SMEs plays a vital role as they got the large source of employment and entrepreneur skills. There was a rapid growth in the numbers of SMEs in UK in early 90s and their performance was outstanding, this small business sector becomes one of the important factors for the performance of the UK economy as they also create large number of job opportunities. In the enlarged European Union of 25 countries, Around 23 million SMEs provide around 75 million jobs, which shows that the SMEs provides 99% of the total jobs of all the enterprises. UK government and EU programmes has always supported SMEs and they create various opportunities for these businesses as they account 56% of the total workforce in the country. As many SMEs runs their business processes at the 2 to 3 quality level and any improvement of even 1 represents a vital step in satisfying their customers within the cost budget (Spanyi and Wurtzel, 2004). SMEs can be distinguished with regards to the number of people working in the company, depending upon the market share and most of the times small businesses are run by their owners or partners, for example; a firm producing utensils employs less than 50 people in their company and enjoys small share of market and run by two partners then this firm will come under the category of small business sector. In the UK, sections 247 and 249 of the Companies Act 1985 define a SME for the purpose of accounting requirements. These sections have been amended a number of times, most recently by Statutory Instrument 2004/16. According to this a small company is one that has a turnover of not more than  £5.6 million, a balance sheet total of not more than  £2.8 million and not more than 50 employees. A medium-sized company has a turnover of not more than  £22.8 million, a balance sheet total of not more than  £11.4 million and not more than 250 employees. It is worth no ting that even within the UK this definition is not universally applied. (Strathclyde Library Resources, 2007) 2.3 SMEs in Manufacturing: SMEs in the manufacturing sector in earlier days used to follow the path where the chances of growth are very low. In SMEs the owner of the company enjoys with a source of income and employment and they have to operate most of the activities in the company. SMEs are gaining attention and support from the government but they often have to face the problem of resources especially in finance and growth of the company is depending on the allocation of funds that can be arranged by the owner externally. The migrants and unskilled labour dominate the manufacturing industry. (The Economists, Jan 2006). So there is a need to upgrade the training standards in the organisation so that the quality of the product can be maintained up to the prescribed level. In the production department, it is necessary to recognize the issues, which affect the efficiency of the successfulness of this sector, and to take corrective actions. Thus, a system of certification of such skills will be required to give recognition to their skills acquired in an informal manner, which will help in improving the efficiency of the workforce in this sector. For example TVR Company, a small and medium-sized enterprise in the manufacturing sector in UK engage in producing cars, the first car was built by Trevor Wilkinson the owner of the company himself in 1947 and it took around 10 years for the company to be famous in the car market, company was started by one man who join his hands with Ray Saidel, who become the first TVR dealer and after a long struggle TVR finally becomes the 3rd largest producer of cars in the world. They have employed 450 peoples out of 200 works in the production department, 50 are involved in financial, 85 are busy in marketing, packing and distribution section, 30 are involved in administrative department, 25 are busy in research and development department, 35 are working in maintaining the quality of the product i.e. quality department and rest in other various departments [TVR, 2007]. 2.4 Quality in SMEs: In the case of TVR there are likely to be many quality issues. Indeed Quality has been described by many people as a multi-dimensional entity; for example some have described it as an à ¢Ã¢â€š ¬Ã‹Å"umbrella protecting the business from the harsh weather of competition, globalisation etc (Preston, 1996). In particular TVR has product quality issues and process quality issues. The produce quality issues include the reliability and performance of its vehicles; the process quality issues include the after sales service and even whether the sales staffs are professional or ill mannered. One of the problems facing TVR is retention of its customers; they seem to enjoy the car but once they have used it for a number of years they switch to a mass-build vehicle such as Toyota or Mercedes. The reason is likely to be that TVR has a young 0and male image and is seen as à ¢Ã¢â€š ¬Ã‹Å"edgy and the company service is similarly not conveniently ordered as many manufacturers recommend. Essentially the quality process is not what it could be; even young women are somewhat frightened off by the brash salesmanship of TVR staff. This is a quality issue. It is believed by TVR that if they could change this quality factor they would improve retention, bring new markets (e.g. UK women) and hence improve the performance of the company. Indeed much research says techniques of total quality management that can be adopted by the SMEs to improve the performance of the company through effective quality system doesnt matter if its related to managerial, financial or operational activities. Among so many model of quality, we have seen that the most effective model is Quality Assurance and TQM. Quality assurance refers to the evaluation and certification by a customer or by an independent certification bodies of an organizations quality system, to demonstrate that a specific quality system standard has been met (Husband Mandal, 1999). 2.5 TQM APPROACHES: 2.5.1 Demings Approach to Total Quality Management: Its processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle. The theoretical essence of Deming approach to TQM concerns the creation of organisational system that fosters cooperation and learning for facilitating the implementation of process management practices, which, in turn, lead to continuous improvement of processes, products, and services as well as to employee fulfilment, both of which are critical to customer satisfaction, and ultimately to firms survival (Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. 1994). Deming (1986) describes organizations as composites of systems designed to meet customer needs. He focuses more on the top management and explained that its their responsibility to go forward and lead the organisation in changing processes and systems that leads to continuous improvement. Top management has to create and communicate a vision and be a leader that is the most important factor in ensuring the success of quality management in any organisation. He also focuses towards the importance of identification of customer needs and requirements from the products and services which they are buying and the use of functional tools and teams to solve quality problems, which require participation of employees and pursuit of continuous improvement. According to Deming (1986) leadership must come from top-management and leaders must be trained and have full knowledge of systems, variations (statistical thinking), knowledge of theory, and knowledge of psychology so that they can lead in a more effective way. This means to improve quality lies in the ability to control and manage systems and processes properly so therefore the role of management responsibilities in achieving the desired goals is critical. For example, Hitachi-rail, one of the Japanese leading companies was founded in 1915 and since then they are producing products like Steam locomotive, First Electric locomotive, Tokyo Monorail, Suica contact-less smart card ticketing system which are famous for their quality and used worldwide by most of the companies. How did they manage to meet the customer requirements and maintaining the required quality standards? They also follow Demings PDCA Model, they believe in continuous improvement just like a circle has no end and fo r non-stop development and growth they use this cycle on regular intervals. Plan: After the research for a long period of time and taking into consideration all the aspects in their field of manufacturing loconotives and rolling stocks the managers in Hitachi had laid out the strategic plan i.e first they manufacture Japenese elctric locomotive then the bullet train and presently as well as manufacturing they are also engage in supplying the important components of the service administration for the bullet train. Hitachi concentrates most on their after sale services, they planned everything from the feedbak which they gained from their customers and evaluate the present and future market conditions and therefore they make their maintainence plan as well as plans for their new their new products. Hitachi makes their customers comfortable and solve their problems makes them feel happy so that they can relia on the company as any other successful company Hitachi also beieves in customers satisfation. Hitachi provides the satisfactory level of maintenance management planning and support equipment i.e. on-board inspection tools and depot integrated management system. PDCA Cycle-Japanese style of maintenance Do: This is the stage where all the planned activities have to be transformed into actual activities i.e. this is the time for action. Hitachis aims to achieve high level of maintenance for which they used various systems: Depot integrated management system Ground based automatic inspection system, On-board self-diagnostic system, Material control system Vehicle utilization system. Hitachi used all thses system in order to achive their desired goals, total depot management system that combines the maintenance management system, the vehicle utilization system and the parts/material control system. With the help of this process company can contribute in labour saving [Hitachi maintenance system, 2007]. Check: This step is basically in which you go thru your experiment, analyse the outcomes and identify the knowledge what you have gained. Hitachi with the help of the depot integrated management system data and effective staff allocation keeps an eye on the progress and functioning of its business activities. Hitachi is producing railway products for a long period of time and its obvious that they have good and effective knowledge about their manufacturing system, in this step Hitachi can check its formal and informal assessment constantly for a longer period of time. Act: As we know Hitachi produced first electric locomotive in 1924 and they used their local technology system and they have majorly contributed in the manufacturing of bullet train. With the product like these, Hitachi is not only dominating the market but also maintianing their quality standards andtheir technology which help in continuous improvement. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994) developed a theory of quality management underlying Deming management method. They proposed that: the effectiveness of Deming management method arises from leadership efforts and at the same time creating a cooperative and learning organisation to facilitate the implementation of management practices, which will lead to support customer satisfaction and help in organisational survival as well as in the long run. 2.5.2 Jurans Approach to Total Quality Management: Jurans, J.M. (1993) approach is laid through emphasis on teamwork and project work, which can promote and improve quality as well as improve communication between management and employees. According to Juran TQM is the system of activities directed towards achieving delighted customers, empowered employees, and focuses towards higher revenues with lower costs. According to Juran, it is very important to understand customer needs and requirements and each and every department like marketing design, manufacturing, and services should apply this requirement. Identifying customer needs requires more vigorous analysis and understanding to ensure the product meets customers needs. 2.6 Implementation of TQM practices by SMEs in U.K.: TVR being a small firm are proud of having detailed knowledge of their small band of customers; they even have a social club that is very well attended, the TVR Car Club [TVR Car Club, 2007]. Consequently they know before any competitor who their customers are, what they think and how they live. So there are many advantages to being small. This customer focus of TVR one of the major claims of the TQM methodology for as we know TQM is a customer-focus system, which is very important for large business organisations in the same way, it is vital for small business also. Government and EU market are beginning to see SME sector as an important engine of growth, (Carter, K., (1993) pp. 16-18.) When a particular SME organisation move towards setting effective quality system in the company, sometimes they have to face few problems or difficulties which obstructs them in setting the standards for total quality management. Some of the problems like lack of financial resources and expertise for quality issues, poor delivery service, lack of Benchmarking, low morale among the employees and less ways of incentives and sometimes there is a bad impression among the public regarding the quality image of the organisation. Following are some of the optimal solutions for these difficulties, which enable the SMEs to implement effective TQM: Most of the times arranging financial resources is the major issues for SMEs while implementing effective TQM. SMEs can obtain funds from external resources such as Training and Enterprise Councils (TECs) that support quality initiatives and help the companies in the arrangement of funds. SMEs should learn from the success and failures of the organisations that has already developed TQM. In 1957 Ray Saidel (First TVR Dealer) helps in the manufacturing process of TVR cars, he built a new design with better quality system and the car was named Jomar which becomes very popular and large amount of orders were coming and company had some financial issues thats why they were struggling in keeping up the quality of the product, for this they transformed the company in 1958 under the name of Layton Sports Car Ltd and with the help of some financial institution there problem of finance was solved[TVR, 2007]. SMEs has to make sure that through proper training and development there should be a cultur Impact of TQM Practice to SMEs Impact of TQM Practice to SMEs CHAPTER 1 Introduction and Objectives 1. Introduction In todays consumer driven world, companies are forced to offer quality products and at the same time also keep the pricing competitive to fight the competition. Todays consumer is not only aware but also smart to evaluate similar products for its quality. This smart and knowledgeable consumer is pushing the companies to the edge in providing quality products at competitive prices. In the 1980s and early 1990s, when many large Japanese companies set up manufacturing operations in North America they suffered from a competitive environment that caused people to think that North American goods were better in quality than Japanese goods. To fight this general consumer perception, Japanese companies sought manufacturing methods to produce goods with a high level of quality so they could penetrate the market at a competitive price. The Japanese management gurus come up with a concept that integrates all functions of an organisation such as finance, marketing, engineering and production so that the company can meet the customer requirements and achieve their desired goals. This was termed as Total Quality Management and till date widely practised by organisation across the globe [TQM, 2007]. What is Total Quality Management (TQM)? TQM is an approach to improving the competitiveness, effectiveness and flexibility throughout the company; it is essentially a way of planning and understanding each activity, depends on each individual at each level (Oakland, John 2005). TQM helps in improving the organisational efficiency. As we all know most of the companies in the small business sector act as a source of raw-material to large organisations so its important to adopt TQM approach in their company, it is extremely difficult for SMEs to accept TQM as whole in their company as compared to large organisation as they always have the problem of finance resources, lack of technical expertise, manpower and some other related issues so it is important for them to revised the TQM approach adopted by large organisations which will help them to be more flexible and move quickly with a change so that they can meet the needs of their customers with good quality products with effective cost. 1.1 Aim of the investigation: This research paper aims to locate the effectiveness of TQM practices in SMEs-specially in manufacturing sector and to discuss the benefits of TQM practices to SMEs. 1.2 Research Objectives Rationale: This research will look into TQM and its practices and its involvement in SMEs industry. Nowadays, competitiveness is based on quality for many organisations; hence it will look into ways of integrating organisation activities with TQM practices in SMEs-working within manufacturing sector. On the other hand, this study will explore the link between the SMEs and TQM practice and evaluating the benefits of TQM to SMEs with special reference to the TMD technologies Ltd UK. 1.3 Structure of the Study: The entire research is designed in five distinct chapters. The following are the key ingredients of each chapter providing a birds eye view of the research: Chapter 1: Firstly, as outlined above, the research objectives and the rationale of the research are outlaid. Chapter 2: The literature surrounding total quality management is discussed and related with the real examples focusing on works carried out by Deming, Juran, and the models of ISO-9001 and Six Sigma. Chapter 3: The Research Methodologies are studied in this chapter concluding with the qualitative research process carrying out through semi-structured interviews. Chapter 4: The data collected from interviews in the manufacturing company TMD Technologies Ltd is discussed in relation to the concepts and literature of TQM. Chapter 5: Researcher has discussed about his Personal Development Plan. Chapter 6: The project is concluded in this chapter with recommendations and the scope of further research being discussed. In addition, the research limitations and data analysis are outlaid. 1.4 Chapter Summary: The research objectives along with the rationale for the research are presented at the outset followed by the structure in which the entire dissertation is constructed. After going through customer requirements, company can focus on producing better quality products within the budget so the improvement in business can be achieved. CHAPTER 2 Total Quality Management Small Medium-Sized Enterprises 2. Literature Review: Quality is vital for organisation success; specially require for SMEs to compete with large competitors. It has become inevitable for SMEs to work on enhancing quality within their functions, product and services and the way they manage their organisations. Manufacturing industry within SMEs framework is the main area of this research where the importance of TQM is needed and has been highlighted by many authors and practitioners. Quality has been defined differently by different authors and professionals; Crosby (Bean, J. Hussey, L. 1998, p.4) defines it as conformance to requirement; whereas (Sadgrove In Bean, J. Hussey, L. 1998, p.4) comments on quality as the product which should be fit for its intended purpose. Quality is the term which drives productivity of the company in the manufacturing sector, if there is an increase in productivity of the organization then it will lead to the increase in revenues and job opportunities. It is a continuous process, which helps the employees to learn from their past and using it to develop the organisation so that they can satisfy their customers. In some manufacturing firms quality used to indicate that a piece of material conforms to certain physical dimensional characteristics often set down in the form of particularly tight specification. (Oakland, S. John, 2005) To be more specific and clear about the different concepts i.e. Quality, Total Quality Management and others which I will be looking at this chapter, I am using an example of Dadoos Foodstore based in South East London who are engaged in retail business i.e. buying few products like bread, fruit drinks, juices, milk, butter, crisps and some other various products in wholesale from suppliers and manufacturing few products like lentils, rice and spices and selling them in this competitive market to earn profit. Their views is to render their services in the most effective manner and customer satisfaction is their main propriety and I am using this example just to explain my knowledge and understanding of different concepts which I have laid down in this part of my research paper and I will use some more real examples but they do not have any link with Chapter 4 later. In Dadoos Foodstore their quality lies in their work as well as their location, which adds to their quality of service as it on the main road i.e. easy to access. They believe they rendering their service in the right way, their quality of work shows when a person walks out happily. They also believe this a continuous process, as they have to change with the latest demands in the market and keep on assessing the change in customer requirements, as customer satisfaction is most important factor in any business. (Appendix A- Case Study of Dadoos Foodstore) 2.1 Total Quality Management (TQM): What is TQM? Word itself gave you the answer; total quality management i.e. quality of the product and successful running of this system lies throughout the company. Total quality management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture'(Legge, K. 1994). Small businesses like Dadoos Foodstore; they have to monitor external suppliers quality. Obviously if the quality is not good they are likely to change their supplier until they find a supplier which can meet their needs and a relationship is likely to form. In this quality process the issues are therefore cleanliness and control of the shop, efficiency and friendly staff, competence and storage in warehouse, understanding the customer demands and management commitment which altogether can satisfy their customers and enables them in achievement of the organisational goals. In the figure below we can see that TQM system is divided in three stages i.e. planning, implementing and then results. It is the process that moves around all over the business internally as well as externally, from top to lower level. It seeks to develop and manage organisational culture in line with organisations strategic objectives. It is an approach that includes several contents or aspects that may or may not exist in the business. American Federal Office of Management Budget Circular (Milakovich, 1995), TQM is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organizations processes, products and services. In researchers example of Dadoos Foodstore lets take a look on one of their business activity for which TQM is important. In their manufacturing unit, they produce different kinds of products like rice, lentils and spices e.g. if they producing 100 bags of rice of 20 kg, now its very important for the quality department to make sure that the quality of the rice should be of the required standards and all the bags produced should exactly be in same shape, colour, weight and size. After the production of these rice bags, quality manager was assessing the results and he finds that there was no difference between the bags, all the bags look exactly same, nobody can see the difference, equa l in size, same colour, in short manager was happy and satisfied. How did the production team manage such consistency, they know their job, they got right vision, everything was strategically planned, they know what they are doing, by using right tools and system, right temperament and same procedure so that they can get the same result. This shows an existence of good quality system where employees working are properly trained and know what they are doing, working to the required level of standards and customer satisfaction makes them happy, which will leads to growth and attaining the required goals. In the manufacturing sector TQM has taken by nearly each kind of organization like hotels, government, military and education (Jurow Barnard, 1993). It is an ongoing process which helps in improving all business activities, from top to bottom at all levels doesnt matter its from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. Continuous improvements with TQM not only deal with improving results but also more importantly with improving capabilities to produce better result in the future. TQM follows a rule that people make mistakes but changing the process can prevent most of the times the causes of such mistakes are faulty systems and processes so it believes that the root cause of such mistakes can be identified and eliminated, and repetition. It is a combination of quality and management tools that aimed at increasing business and reducing losses due to wasteful practices. Some of the companies who have implemented TQM i nclude Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. According to Ho and Fung (1994), TQM is a way of managing to improve the effectiveness, flexibility, and competitiveness of a business as a whole. It is also a method of removing waste; by involving everyone in improving the way things are done. Dean and Bowen (1994) defined TQM as a philosophy or approach to management that can be characterized by its principles, practices, and techniques. In researchers example of Dadoos Foodstore there can be some quality issues like cleanliness and control of shop, efficiency and friendly shop staff, stock control and communication with the suppliers. TQM helps the store manager in getting better in their day-to-day business activities, which in return not only helps them in surviving in this competitive market but also helps them in moving towards their desired goals. After discussing about TQM lets go further towards its principles i.e. customer focus, continuous improvement, and management commitment: These are the one of the most important principles that a company should follow in terms of total quality management. TQM ensures the management to lead the organisation in strategic overview of quality. To be successful in todays world each and every person of the company should contribute, it must start from the top to bottom. TQM focuses on prevention not detention of problems. Its the duty at the top level management to show their seriousness and commitment towards the quality of the products and then middle management should demonstrate and communicate the principle and strategies to the people under their authority, then only there will be right attitude of work throughout the company, which will lead to continuous improvement. Management should take the responsibility for preparing and monitoring all the policies of the company for continuous improvement and to make sure each employee of all the departments should understand all the required information. For example, a small business firm named Paperco started in 1971 and engaged in the supplying and distribution of all kinds of paper to public and specialist printers. This firm has 14 employees with the annual turnover of 500,000. Paperco judges the quality in terms of giving the customers what it wants. According to the Director of the company, he strongly believes in supplying the right quality of goods to the customer without compromising on anything if that is related to meeting the customer needs i.e. the correct paper, paper size, colour, delivery of goods, customer feedback in short follow up until the customer is satisfied. As we can see there is strong management commitment in this company (North, J., Blackburn, R.A., and Curran, J.1998). Hashmi (2007) comments on combining TQM with effective commitment from senior management with a clear goal, followed by a strategic plan, which is spread as an action plan throughout the company results in good quality products and services with satisfied customers. TQM always focuses on improving the effectiveness of the company that in turn leads to the benefits for their stakeholders. TQM is an ongoing process and aims in continuous improvement so it is an activity which involves planning and organising of all the activities and tasks in advance and to make sure that all the actual activities are matched with the planned ones and to concentrate on not to waste any effort and energy that is routinely spent in the company For continuous improvement a leader should make sure to develop the values and objectives of the company as its mission statement and to act as a role model for others by personal involvement for quality of the products. Senior management is a continuous process for them to develop the strategic plans and keep on reviewing and improving the management system and should always motivate their subordinates and encourage them for effective employee participation [Introduction and Implementation of Quality Management Systems, 2007] In Paperco company, they do not have formal system for maintaining quality then one of the directors suggested to implement a total quality system which enable them to take advantage over their competitors and improve their quality of products and service. For implementation process they decided to hire a specialist, as it would be difficult to interpret the initial stages of the quality process and cost was the least issue as the problem was related to quality of the product that is important. Company director believes in continuous improvement worked with the specialist to develop the plans and procedure and finally the quality manual and was eager to engage all the employees and staff in this process so they can also learn about the change in business activities and suggested them to get rid of all those things which are useless for the company and squeeze all the plans and procedure in the best possible manner, this helps in motivating employees and they were happy as they were i nvolved in such a important procedure. By implementing proper quality system and all the changes are made according to the needs of the customers with strong top-level commitment and training the employees at the same time, Paperco gain an advantage over its competitors and enjoys a reasonable market share (North, J., Blackburn, R.A., and Curran, J. 1998). 2.2 Small Medium-Sized Enterprise (SMEs): In todays European market SMEs plays a vital role as they got the large source of employment and entrepreneur skills. There was a rapid growth in the numbers of SMEs in UK in early 90s and their performance was outstanding, this small business sector becomes one of the important factors for the performance of the UK economy as they also create large number of job opportunities. In the enlarged European Union of 25 countries, Around 23 million SMEs provide around 75 million jobs, which shows that the SMEs provides 99% of the total jobs of all the enterprises. UK government and EU programmes has always supported SMEs and they create various opportunities for these businesses as they account 56% of the total workforce in the country. As many SMEs runs their business processes at the 2 to 3 quality level and any improvement of even 1 represents a vital step in satisfying their customers within the cost budget (Spanyi and Wurtzel, 2004). SMEs can be distinguished with regards to the number of people working in the company, depending upon the market share and most of the times small businesses are run by their owners or partners, for example; a firm producing utensils employs less than 50 people in their company and enjoys small share of market and run by two partners then this firm will come under the category of small business sector. In the UK, sections 247 and 249 of the Companies Act 1985 define a SME for the purpose of accounting requirements. These sections have been amended a number of times, most recently by Statutory Instrument 2004/16. According to this a small company is one that has a turnover of not more than  £5.6 million, a balance sheet total of not more than  £2.8 million and not more than 50 employees. A medium-sized company has a turnover of not more than  £22.8 million, a balance sheet total of not more than  £11.4 million and not more than 250 employees. It is worth no ting that even within the UK this definition is not universally applied. (Strathclyde Library Resources, 2007) 2.3 SMEs in Manufacturing: SMEs in the manufacturing sector in earlier days used to follow the path where the chances of growth are very low. In SMEs the owner of the company enjoys with a source of income and employment and they have to operate most of the activities in the company. SMEs are gaining attention and support from the government but they often have to face the problem of resources especially in finance and growth of the company is depending on the allocation of funds that can be arranged by the owner externally. The migrants and unskilled labour dominate the manufacturing industry. (The Economists, Jan 2006). So there is a need to upgrade the training standards in the organisation so that the quality of the product can be maintained up to the prescribed level. In the production department, it is necessary to recognize the issues, which affect the efficiency of the successfulness of this sector, and to take corrective actions. Thus, a system of certification of such skills will be required to give recognition to their skills acquired in an informal manner, which will help in improving the efficiency of the workforce in this sector. For example TVR Company, a small and medium-sized enterprise in the manufacturing sector in UK engage in producing cars, the first car was built by Trevor Wilkinson the owner of the company himself in 1947 and it took around 10 years for the company to be famous in the car market, company was started by one man who join his hands with Ray Saidel, who become the first TVR dealer and after a long struggle TVR finally becomes the 3rd largest producer of cars in the world. They have employed 450 peoples out of 200 works in the production department, 50 are involved in financial, 85 are busy in marketing, packing and distribution section, 30 are involved in administrative department, 25 are busy in research and development department, 35 are working in maintaining the quality of the product i.e. quality department and rest in other various departments [TVR, 2007]. 2.4 Quality in SMEs: In the case of TVR there are likely to be many quality issues. Indeed Quality has been described by many people as a multi-dimensional entity; for example some have described it as an à ¢Ã¢â€š ¬Ã‹Å"umbrella protecting the business from the harsh weather of competition, globalisation etc (Preston, 1996). In particular TVR has product quality issues and process quality issues. The produce quality issues include the reliability and performance of its vehicles; the process quality issues include the after sales service and even whether the sales staffs are professional or ill mannered. One of the problems facing TVR is retention of its customers; they seem to enjoy the car but once they have used it for a number of years they switch to a mass-build vehicle such as Toyota or Mercedes. The reason is likely to be that TVR has a young 0and male image and is seen as à ¢Ã¢â€š ¬Ã‹Å"edgy and the company service is similarly not conveniently ordered as many manufacturers recommend. Essentially the quality process is not what it could be; even young women are somewhat frightened off by the brash salesmanship of TVR staff. This is a quality issue. It is believed by TVR that if they could change this quality factor they would improve retention, bring new markets (e.g. UK women) and hence improve the performance of the company. Indeed much research says techniques of total quality management that can be adopted by the SMEs to improve the performance of the company through effective quality system doesnt matter if its related to managerial, financial or operational activities. Among so many model of quality, we have seen that the most effective model is Quality Assurance and TQM. Quality assurance refers to the evaluation and certification by a customer or by an independent certification bodies of an organizations quality system, to demonstrate that a specific quality system standard has been met (Husband Mandal, 1999). 2.5 TQM APPROACHES: 2.5.1 Demings Approach to Total Quality Management: Its processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle. The theoretical essence of Deming approach to TQM concerns the creation of organisational system that fosters cooperation and learning for facilitating the implementation of process management practices, which, in turn, lead to continuous improvement of processes, products, and services as well as to employee fulfilment, both of which are critical to customer satisfaction, and ultimately to firms survival (Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. 1994). Deming (1986) describes organizations as composites of systems designed to meet customer needs. He focuses more on the top management and explained that its their responsibility to go forward and lead the organisation in changing processes and systems that leads to continuous improvement. Top management has to create and communicate a vision and be a leader that is the most important factor in ensuring the success of quality management in any organisation. He also focuses towards the importance of identification of customer needs and requirements from the products and services which they are buying and the use of functional tools and teams to solve quality problems, which require participation of employees and pursuit of continuous improvement. According to Deming (1986) leadership must come from top-management and leaders must be trained and have full knowledge of systems, variations (statistical thinking), knowledge of theory, and knowledge of psychology so that they can lead in a more effective way. This means to improve quality lies in the ability to control and manage systems and processes properly so therefore the role of management responsibilities in achieving the desired goals is critical. For example, Hitachi-rail, one of the Japanese leading companies was founded in 1915 and since then they are producing products like Steam locomotive, First Electric locomotive, Tokyo Monorail, Suica contact-less smart card ticketing system which are famous for their quality and used worldwide by most of the companies. How did they manage to meet the customer requirements and maintaining the required quality standards? They also follow Demings PDCA Model, they believe in continuous improvement just like a circle has no end and fo r non-stop development and growth they use this cycle on regular intervals. Plan: After the research for a long period of time and taking into consideration all the aspects in their field of manufacturing loconotives and rolling stocks the managers in Hitachi had laid out the strategic plan i.e first they manufacture Japenese elctric locomotive then the bullet train and presently as well as manufacturing they are also engage in supplying the important components of the service administration for the bullet train. Hitachi concentrates most on their after sale services, they planned everything from the feedbak which they gained from their customers and evaluate the present and future market conditions and therefore they make their maintainence plan as well as plans for their new their new products. Hitachi makes their customers comfortable and solve their problems makes them feel happy so that they can relia on the company as any other successful company Hitachi also beieves in customers satisfation. Hitachi provides the satisfactory level of maintenance management planning and support equipment i.e. on-board inspection tools and depot integrated management system. PDCA Cycle-Japanese style of maintenance Do: This is the stage where all the planned activities have to be transformed into actual activities i.e. this is the time for action. Hitachis aims to achieve high level of maintenance for which they used various systems: Depot integrated management system Ground based automatic inspection system, On-board self-diagnostic system, Material control system Vehicle utilization system. Hitachi used all thses system in order to achive their desired goals, total depot management system that combines the maintenance management system, the vehicle utilization system and the parts/material control system. With the help of this process company can contribute in labour saving [Hitachi maintenance system, 2007]. Check: This step is basically in which you go thru your experiment, analyse the outcomes and identify the knowledge what you have gained. Hitachi with the help of the depot integrated management system data and effective staff allocation keeps an eye on the progress and functioning of its business activities. Hitachi is producing railway products for a long period of time and its obvious that they have good and effective knowledge about their manufacturing system, in this step Hitachi can check its formal and informal assessment constantly for a longer period of time. Act: As we know Hitachi produced first electric locomotive in 1924 and they used their local technology system and they have majorly contributed in the manufacturing of bullet train. With the product like these, Hitachi is not only dominating the market but also maintianing their quality standards andtheir technology which help in continuous improvement. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994) developed a theory of quality management underlying Deming management method. They proposed that: the effectiveness of Deming management method arises from leadership efforts and at the same time creating a cooperative and learning organisation to facilitate the implementation of management practices, which will lead to support customer satisfaction and help in organisational survival as well as in the long run. 2.5.2 Jurans Approach to Total Quality Management: Jurans, J.M. (1993) approach is laid through emphasis on teamwork and project work, which can promote and improve quality as well as improve communication between management and employees. According to Juran TQM is the system of activities directed towards achieving delighted customers, empowered employees, and focuses towards higher revenues with lower costs. According to Juran, it is very important to understand customer needs and requirements and each and every department like marketing design, manufacturing, and services should apply this requirement. Identifying customer needs requires more vigorous analysis and understanding to ensure the product meets customers needs. 2.6 Implementation of TQM practices by SMEs in U.K.: TVR being a small firm are proud of having detailed knowledge of their small band of customers; they even have a social club that is very well attended, the TVR Car Club [TVR Car Club, 2007]. Consequently they know before any competitor who their customers are, what they think and how they live. So there are many advantages to being small. This customer focus of TVR one of the major claims of the TQM methodology for as we know TQM is a customer-focus system, which is very important for large business organisations in the same way, it is vital for small business also. Government and EU market are beginning to see SME sector as an important engine of growth, (Carter, K., (1993) pp. 16-18.) When a particular SME organisation move towards setting effective quality system in the company, sometimes they have to face few problems or difficulties which obstructs them in setting the standards for total quality management. Some of the problems like lack of financial resources and expertise for quality issues, poor delivery service, lack of Benchmarking, low morale among the employees and less ways of incentives and sometimes there is a bad impression among the public regarding the quality image of the organisation. Following are some of the optimal solutions for these difficulties, which enable the SMEs to implement effective TQM: Most of the times arranging financial resources is the major issues for SMEs while implementing effective TQM. SMEs can obtain funds from external resources such as Training and Enterprise Councils (TECs) that support quality initiatives and help the companies in the arrangement of funds. SMEs should learn from the success and failures of the organisations that has already developed TQM. In 1957 Ray Saidel (First TVR Dealer) helps in the manufacturing process of TVR cars, he built a new design with better quality system and the car was named Jomar which becomes very popular and large amount of orders were coming and company had some financial issues thats why they were struggling in keeping up the quality of the product, for this they transformed the company in 1958 under the name of Layton Sports Car Ltd and with the help of some financial institution there problem of finance was solved[TVR, 2007]. SMEs has to make sure that through proper training and development there should be a cultur